The lack of access to the World Wide Web is a big problem for many, and that is why the question of why the Internet does not work on the phone can be found quite often. The reason for this is usually a negative balance on the SIM card, but there are times when everything is much more complicated.
Troubleshooting instructions are the same for subscribers of all operators: Megafon, MTS, Tele2, Yota, Beeline. Kyivstar, etc. It is also relevant for any smartphone models: iPhone, HTC, Samsung Galaxy, Sony Xperia, Nokia, ZTE, Meizu, Lenovo, Asus and other brands based on Android.
One of the most common reasons why the Internet does not work well on the phone is that the subscriber is at a great distance from the operator's towers. This is most typical for residents of rural areas, when you have to look for a special place where there will be a connection, at least edge.
There are also other factors under which the Internet may not be connected, it may not be possible to talk with other subscribers, or the network may periodically disappear:
- Not enough money in the account. You will have to replenish the balance, otherwise it will not be possible to resume the provision of traffic and calls.
- The presence of a subscriber outside the network coverage area. This is possible not only in rural areas, but also abroad in roaming, where there are no operator towers.
- Airplane mode is on. In this case, access to the Internet is suspended.
- Disabled "Data Transfer" option. It is adjustable in the settings.
- Registration on the network did not occur automatically. You need to register manually or wait until the smartphone does everything on its own. This usually happens after leaving the subway and other places where there is no connection.
- The mobile network or Wifi settings are lost as a result of a reset or other reasons.
What to do if there are no Internet settings?
To use the Internet, your phone must support this feature. After completing the settings, you can install WhatsApp, a browser and other applications to communicate with other users.
What you need to do in order to use 3G and LTE in full:
- Order settings from a mobile operator by calling the hotline or dialing a combination of numbers. For Beeline subscribers, automatic parameters are available at 06503, MTS - 1234 (send an empty SMS), Tele2 - 679, Megafon - 5049 (SMS with the number "1". Iota users can make an order in your account.
- Wait for the parameters to arrive, accept the agreement. It is installed automatically.
If necessary, after installation, you should reboot the device.
How to enable data transfer?
If data transfer is disabled, there will be no connection to the Internet. How it turns on:
- We go into the settings, look at the section on data usage.
- Click on the "More" menu, select "Mobile network", then - "Mobile data transmission".
- Select the "Enable" button.
The instruction is suitable for most Android smartphones, but for some cell phones a different sequence of actions is provided. However, the transfer of data in all devices is in the parameters, and it will take no more than one minute to search for the desired section.
If data transfer on Android does not turn on, you need to check the access point or order automatic settings. They could be lost as a result of a reset or firmware update.
How to turn off Airplane Mode?
When airplane mode is on, you cannot access the Internet or make a call. There are a few steps to take to disable it:
- Go to the notifications at the top of the smartphone screen by swiping down.
- Find the airplane icon and click on it.
There is another option - to disable through the parameters:
- Click on "More", find "Wireless networks" and "Airplane mode".
- Uncheck the box next to the icon.
On some smartphones, the function has a different name - "Offline Mode", but the path to disable it is the same everywhere.
What to do if the phone does not find the network?
Even residents of large metropolitan areas experience such problems after exiting elevators, subways or shopping centers, where the network may not be connected. To restore access to the Internet, just restart the device by pressing the button on the side of the case.
If this does not work and you cannot start accessing the network, it is likely that the parameters have gone astray by themselves. This occasionally happens after a reboot, and you need to pay attention to the health of the software.
Why is Wi-Fi not working on my phone?
If access to the Internet is provided not only through the use of a SIM card, but also through Wi-Fi, there are several reasons for the inability to connect:
- The Wi-Fi settings on the smartphone have gone wrong.
- Faulty router.
You can find out exactly what the problem is like this:
- We are trying to connect to a Wi-Fi access point from a smartphone. If this fails, go to the next step.
- We create a connection with Wi-Fi through a computer.
When the Internet does not turn on on the phone and PC immediately through the connection to the router, the problem is in it. You will need to set up or purchase new equipment.
What to do if the Internet is working, but bad
When 3g or LTE does not work well on the phone, the reason may be as follows:
- ISP hardware malfunctions if the connection is made through a router.
- Problems with providing communication with the operator if 3G or 4G is used
- Strong congestion of the air (a lot of users sit on the same tower)
If the Internet does not connect on the phone, it remains to wait until the workers fix the problems.
Conclusion
In most cases, the Internet stops starting for banal reasons, but even they are not easy to detect if you do not know the algorithm of actions. Having become familiar with the diagnostic methods, it will be possible to quickly solve the problem and again use the possibilities of the World Wide Web.
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Good time everyone!
Today it is impossible to imagine a phone without an Internet connection. (at least for most): part of the functionality will simply be cut off (neither find out the weather, nor answer messages in social networks, nor overlook the latest news ...).
In general, the reasons for the lack of Internet on a mobile gadget are not so few. In this article I want to highlight the most basic of them (the most popular ones that almost all users face). I think the note will be very useful and will help you out in difficult times ...
And so, closer to the topic.
Addition!
How to increase the volume on Android (too quiet, I miss calls) -
Reasons why the Internet does not work on the phone (Android)
This article, I think, should be divided into two parts: in one, to analyze problems with mobile Internet (the same 3G / 4G), in the other - when the Internet does not work through a Wi-Fi network.
No mobile internet
Is the balance in place?
Perhaps this is the first thing to start with. Even if you just deposited 1000 rubles yesterday. to the account - they could "evaporate" from it (for example, if yours - it could transfer funds to another number).
To check the balance, you can use your personal account on the operator's website, or use the following USSD requests (see the screen below):
- Megaphone: *100#
- Beeline: *102#
- Tele2: *105#
- MTS: *100#
Are you in a network coverage area
If you are outside a major city, please note that 4G (and maybe even 3G) may not work in this area. The territories of our country are quite large, and there are places where there may not even be a simple connection ...
In order to find out the coverage area of your operator - just go to the official. website of your mobile operator and see the map. For example, MTS has it (see the screen below).
By the way, in this regard, it would also not be superfluous to pay attention to the signal level. For Android devices, this can be seen by the network icon at the top of the window (see example below).
Is the limit enabled in Android settings?
In the Android settings there is such a "trick" as limiting traffic when a certain limit is reached (i.e. the phone itself monitors statistics, and so that your balance does not go negative, it turns off mobile data transfer in time). True, usually a notification appears on the screen, and you should be aware that this is the reason ... (but you never know ...).
You can view the set limit and limit in the Android settings in the "Data transfer" section (see screenshot below). You can also set new options there.
Whether the traffic has ended (perhaps your tariff limits have been exhausted)
This is the most common reason for not having internet. Even a limit of several tens of gigabytes can be spent by watching a few online movies (for example).
You can find out the "balances" at your tariff in the operator's personal account (or by calling the call center). At Megafon, for example, all this is quite simply organized: just open the appropriate tab in the personal account.
Check your internet settings
In some cases, the settings on the phone required to access the Internet are reset. The easiest way to get them again is by calling or sending a USSD request to the operator. Below is a small table with 4 popular operators in our country ...
You can, by the way, set these parameters manually (but in my opinion, this is troublesome). To do this, open the Android settings section "APN access points", and enter the following parameters from the table below (screenshot to help).
Parameter plate for large 4 operators.
SIM card problem
If you bought a new phone, then put in an old SIM card and found that the Internet is not working - it may be that you just need to replace it with a new one (this may also be necessary if you accidentally damaged it). Fortunately, operators give out new SIM cards for free (at least for now ...).
To double-check, you can remove the SIM card and insert it into another phone. Such a simple test will be able to tell you exactly what the problem is: with the device itself, or with the card...
No internet over Wi-Fi
Problems with accessing the Internet via Wi-Fi are a separate "mansion" (that's why I put them in a separate category).
Note! If you want to connect your phone (on Android) to a Wi-Fi network, but it does not see it, check out this instruction:
Is the date and time wrong?
This is the first and very popular reason. And, to clarify, check not only the time itself, but also the time zone, date formats. Try to set them manually and then check the network.
Pay attention to security apps
Often, when access to Wi-Fi can be blocked by antiviruses (especially when the maximum level of protection is enabled). Most often this applies to public Wi-Fi networks, somewhere in parks or airports (antiviruses strongly dislike them, considering them to be rather "leaky" through which personal data can leak).
During testing, you can disable the antivirus (or add your home network to the list of trusted ones).
Try deleting the Wi-Fi network in the settings and reconnect to it. You can do this in the section "wi-fi" .
ISP's DNS servers crashed
To replace them, just open the settings of the Wi-Fi network to which you are connected and specify DNS from Google (they will definitely be no worse than from your Internet provider). In my example, I specified 8.8.8.8 and 8.8.4.4.
Addition to the above!
If none of the above tips helped you, it may be worth trying to reset all phone settings to factory settings (i.e., perform a Hard Reset). I note that in this case, all user data will be deleted (you must first backup them), but at the same time, all parameters (including those responsible for the operation of the Internet) will be reset (Which usually solves the problem if it's not related to the phone's hardware...).
Addition!
How to reset Android settings to factory settings (i.e. delete all data from your phone, tablet) -
That's all for now...
Alternative solutions in the comments are welcome!
It is rare that no one has encountered such a problem. It seems that everything should be in order: the phone is working, the SIM card is inserted, the contract with the provider is concluded - but there is no access to the Internet. And just about he was still there, and after a minute - as if it had not happened. A familiar situation, isn't it? If the Internet does not work on your phone, then do not despair and rush headlong to the service center.
With very little effort, you can really cope with the problem and without someone else's help. the Internet on the phone is configured a little differently than on a regular personal computer, and this often causes difficulties for users. What interface elements are responsible for setting up the connection? What are the possible reasons for denial of network access? We will consider all these issues in our note. The most banal reasons get the least attention. And absolutely in vain. Here is a short list of them:
- The Internet on the phone is disabled for non-payment. That is, you have a negative balance in your account.
- The phone does not connect to the Internet because you are out of network coverage.
- The data transfer option has failed.
- In all other respects, a normally working mobile phone did not go through the automatic registration procedure.
The likelihood of the above is quite high. It is by checking these options and troubleshooting these problems that we will begin our fight with the disappeared network.
The simplest tests
First, we check the state of the balance. Each provider offers its own way. Read the instructions or rummage through the contact list - there is usually a corresponding number there. To get account information, type *, then a three-digit code (unique for each operator), followed by the # symbol and press the call button. In response, the display shows the value of the amount available for payment of calls. If the wallet is empty or there is a cash overrun, replenish the account and the Internet will appear.
We will assume that everything is “OK” with the balance. What to do next? Look at the network connection indicator. If it is disabled, it means that you are out of range. The only cure for this is to get out of this place.
All modern smartphone models have a special option. It's called Data Transfer. To get to this setting, do the following:
- Go to the connection settings menu.
- Click on "More".
- Click on "Mobile Network".
- On the screen that opens, check the "Mobile data transfer" box. The figure below is a good illustration:
What to do if there is still no internet? You can try turning your smartphone off and on again. Sometimes it helps. The fact is that 3G networks often stop responding after leaving the subway and in other cases getting into the access zone from places where there is no network. In this scenario, the machine is unable to connect to the network without rebooting.
Restore settings automatically
It happens that the network settings of the device have been lost. Restoring them is easy and can be done in two different ways: get the settings from the operator or do the configuration manually. Of course, the first method is preferable. Just because it's easier. No need to bother yourself with all sorts of technical details. For some time now, this service has become available from every mobile operator. To download the settings from the provider's server, you need to call a specific number or send an SMS to the number. For Beeline, this is a call to 06503, for MTS - SMS to 1234, Megafon receives SMS to 5049, and Tele2 is waiting for your call to 679.
In response, the operator will send a package of settings to the phone, which will automatically register in the operating system of your phone - that is, you don’t have to do anything with “handles”. If you do not know the "magic" number of your operator, then refer to his website - this information should be there.
Restoring settings manually
Everyone is theoretically capable of setting the parameters manually, but not the one who is not at all friendly with the OS of his smartphone. Here is a brief instruction (for more or less experienced users it should be enough):
- We get to the APN access point settings. Usually through the items "More" => "Mobile network" => "APN access point".
- Create a new access point by clicking on the plus sign. A form will open with fields to fill out. Here you will need to set the connection name, username, APN parameters and password to enter the network.
- We take the field values from the following table, it contains data for each operator:
Enter the values in the fields, save and reboot the phone. If, after switching on, the network is still absent, it means that things are bad and you have to go to the specialists. Here, in principle, is all you need to know about why the Internet does not work in your own phone.
A modern smartphone can theoretically be used without an internet connection. But in this case, in terms of its functionality, it will not be far from the simplest push-button mobile phone. Therefore, we recommend that you connect the Internet using our guide. And you do not have to put money into the account - in the article you will find instructions on connecting to public Wi-Fi networks.
If you are just going to buy a smartphone, then be sure to pay attention to its characteristics. The fact is that different models have different data transfer rates. It is rarely written in numbers - instead, the supported communication standards are indicated in the characteristics. Here is a list in ascending order of speed:
- GPRS;
- EDGE;
- 3G;
- 4G (LTE);
- LTE Advanced.
Focus on this item in the specifications if Internet access is very important to you. Also remember that not all operators have 4G equipment in absolutely every major city in our country. And there is nothing to say about towns and villages at all - a 3G smartphone will fit perfectly in them.
You can also pay attention to the supported Wi-Fi standard. In the vast majority of cases, we transmit data via WiFi 802.11n. But recently, routers with support for the standard have become increasingly popular. 802.11ac, providing a very high speed of receiving and transmitting information. If you plan to install such a router in the near future, then it is advisable to purchase a device that is capable of working with the above Wi-Fi standard. However, this is absolutely not necessary.
Setting up a Wi-Fi network
But enough talk about theory. It's time to talk about how to set up the Internet on Android. And you should start with setting up Wi-Fi. This is usually what novice users have problems with, since this process is almost not automated. Note that it is easiest to connect to your own router. It is a little more difficult to do this with friends, at work, and somewhere else. So, you should do the following:
Step 1. Go to " Settings". If the corresponding icon is not in the notification panel, then find it in the menu.
Step 2 Go to the section " WiFi". On some devices, there is a switch next to it. It must be switched to the on position.
Step 3 If there is a checkbox in this section, then activate it.
Step 4 Now click on the name of the Wi-Fi network with which you want to turn on the Internet on Android.
Step 5 If the network is secure, then enter the password for it. For your convenience, you can check the box next to " Show password". When you're done entering your password, click on the " To plug».
That's all. Now your smartphone has memorized this network and will connect to it automatically. With public networks, the same thing - if you have already connected to one once, then in the future, in this place, your device will connect to it on its own. Although there are exceptions.
Using WPS
Friends can connect to Wi-Fi using another method. It consists in pressing the WPS button on the router. This allows you not to drive in the password and network name. But first, on a smartphone or tablet, you also need to press the WPS button - in this case, not physical, but virtual. This is done as follows:
Step 1. Go to " Settings».
Step 2 Go to the section already mentioned by us " WiFi».
Step 3 Activate the switch if necessary. Then click on the button " Options". On many devices, it is made in the form of a vertical ellipsis and is located in the upper right corner.
Step 4 Click on " Additional functions". On some gadgets, this step is skipped, since the item " WPS” is located directly in the context menu.
Step 5 Click on " WPS button».
After that, the smartphone will connect to the network distributed by the router, as a result of which you will be able to access the Internet.
Setting up GPRS, EDGE, 3G and 4G
With setting up mobile Internet, everything is both easier and more difficult. Usually, the user does not need to delve into the settings at all - telecom operators send a special file that automatically prescribes all the parameters. This does not happen only in the most extreme cases - when your smartphone or tablet model is not in the operator's database. But believe me, these databases are so extensive that you can not find there only all sorts of Chinese non-names. If you are unlucky, you will have to configure Internet access manually. This is done on Android as follows:
Step 1. Go to " Settings' as you did before.
Step 2 Go to the section " Other networks". On some smartphones and tablets, it may be called " Other networks" or " Yet» - it all depends on the translation.
Step 3 Here you need to click on the item " Mobile networks».
Step 4 Then everything depends on the specific implementation of the software. In some devices, you will be taken to a menu, which is shown in the screenshot below. In this case, you need to open the item " Access Points (APN)". In other models, the corresponding settings may immediately open.
Step 5 Be that as it may, you need to add your carrier's access point if these parameters did not arrive after you inserted the SIM card. In our case, this is done by pressing a button with a plus sign.
Step 6 After clicking the appropriate button, you will see a lot of fields. First of all, pay attention to the points " Authentication Type' (may also be referred to as ' authentication type") And " APN type" (on older devices it has the name " Access point type»).
Step 7 In the first paragraph, you must select "PAP". It is this type of authentication that is used by the vast majority of cellular operators around the world.
Step 8 In the second field, manually enter " default,supl" - without quotes and space, as in the next screenshot. Click the button OK».
Step 10 Finally, click on " APN" or " Access point". Enter your operator's special internet address here:
- MTS - internet.mts.ru
- MegaFon - internet
- Beeline - internet.beeline.ru
- TELE2 - internet.tele2.ru
- MTS - mts and mts
- MegaFon - gdata and gdata
- Beeline - beeline and beeline
- TELE2 - both fields are empty
If you use the services of some smaller telecom operator, then you can find out its settings by visiting the official website. You can also call the call center - you will be prompted for APN, username, and password.
Summarizing
As you understand, you can set up mobile Internet without any difficulty. This is done almost easier than on old push-button phones. Fortunately, with current technology, you need to bother with this in very rare cases.
To date, setting up a network on Android in most cases occurs automatically, but sometimes user participation may still be required to connect or select network settings.
Post navigation:
To access the network, it is often enough to insert a SIM card into the device. You need to make sure that the SIM card is activated and has connected cellular services. By default, automatic operator selection is enabled in the settings, the smartphone will automatically find the network and connect to it. If not, enable this option or select your operator from the list of available ones yourself.
How to set up network type on Android
Modern smartphones have the ability to work in several types (generations) of the network: 2G, 3G and 4G (LTE). By default, the radio module will try to connect to a higher generation network, if it fails, it will try to connect to a lower generation network. This constant search for the best network negatively affects battery life. If you know that the 3G network is predominantly widespread in your region, you can select the appropriate option in the settings, thereby saving the device from unnecessary load when searching for 4G. If you do not use the Internet to watch videos or download large files, you can generally choose a 2G network. The speed of the Internet on this network leaves much to be desired, but such a network setting on Android will help the battery hold a charge longer.
Setting up the Internet on Android also happens automatically, as well as setting up a network on Android. However, there may be exceptions:
- If you purchased a smartphone from some little-known manufacturer, for which there are no automatic settings, then the settings will have to be entered manually.
- If the smartphone is released for another country. In this case, connecting to the network may not be possible at all, since different frequencies for cellular communications may be used in different countries.
In order to enter the Internet settings manually, you need to check with the technical support of your operator the necessary parameters for the access point (APN) and create a new access point.
Why the network disappears on Android
From time to time, Android smartphones, like all cell phones, may experience problems with the quality of the network connection. There are many factors that affect the signal level, it may not be the device itself or the operator at all. Here are some reasons why the quality of communication and Internet speed drops:
- A large distance to the nearest PBX tower (automatic telephone exchange) is especially noticeable outside of large settlements.
- Cellular tower workload - if many subscribers are simultaneously connected to one tower and use the Internet, then its speed for each subscriber drops.
- Weather conditions - during rain, radio relay communication channels sharply lose their bandwidth.
- Building density and other barriers to the signal path. It happens that due to obstacles, the device cannot catch the signal of the nearest PBX and connects to a more remote one.
- The quality of your smartphone - when purchasing a budget device, you should understand that it does not have the best components installed.
- Some covers also negatively affect the quality of the received signal.
How to boost the signal on Android
So-called GSM/3G repeaters are used to amplify the signal in populated areas and beyond. The device is an amplified antenna that is able to pick up a weak signal and amplify it for use by subscribers. There are also applications designed to improve the quality of communication. They do not improve the signal itself, but they scan the nearest cell towers and connect to the one with the best signal. If you are experiencing connection problems, you can try the application