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Russian Post is an ordinary mail, it is represented in almost any settlement of Russia.
EMS is a courier delivery service created on the basis of the Russian Post.
Thousands of parcels go through the Post and EMS every day. And, in general, most parcels are normally delivered and eventually find their recipients, but if you are going to send a parcel by these services, it is recommended to take into account some of the peculiarities of their work.
Delivery terms
The delivery time can vary from several days to several MONTHS (no matter what the carriers say). There are no definite patterns in delivery times (with the exception of temporary seasonal influxes). Therefore, there are cases when, for example, two parcels were sent simultaneously from one city to one address: one arrived in 10 days, and the second in 2 MONTHS.
There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs) to simple and commonplace (for example, they forgot to include it in the shipment or were lost in the warehouse).
In most cases, nothing can be done about it, all that remains is to wait for the arrival of the parcel.
BUT, in some situations, your increased attention can speed up the receipt (or even ensure the very fact of delivery)!
The parcel is NOT tracked or tracked, but its status does not change for a long time!
1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! All that remains is to wait for it to arrive at its destination.
Note:
a) NON-tracked parcels are usually also assigned numbers, but by these numbers you can only find out that the parcel was accepted at the mail of a certain date.
b) All EMS shipments must be tracked (the numbers of such parcels start with the letter "E").
2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, it is not uncommon for a package to start being tracked only a couple of days after it was sent. Or, for example, there are times when the parcel has long been handed over, but according to its status it is still included in the delivery.
Note: If the parcel was sent on Friday, then with a high degree of probability, it will be in the office until Monday, and only then it will be sent for dispatch (accordingly, there will be no records on this parcel in the system until Monday).
3. When sending from abroad, some parcels start to be tracked only after arriving in Russia. Accordingly, up to this point, there will be no data on this parcel on the mail site!
To track such parcels, you can use the website of a foreign carrier (who actually sent it). You can also track it here.
4. If the parcel has already departed to Russia (as there is a corresponding entry on the sender's website), then this does NOT mean that it will be registered in Russia on the same (or next) day. The registration process can take from several days to several weeks (and sometimes months).
Until the parcel is registered in Russia, there will be no new records in the tracking system! It is practically useless to put on the wanted list for such a parcel, since the sender has data that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), and from our side they will say that the parcel is not listed in Russia, which means that she is not here, and there is nothing they can do.
5. It happens that tracking is temporarily impossible due to failures or technical work on the server of the delivery service. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.
Usually, the server is quickly restored, after which everything is monitored normally (with the exception of weekends and holidays, when the repair can take several days).
Delivery by regular mail
1. Letters are usually dropped into the recipient's mailbox.
2. Parcels are delivered to the place of delivery - this is the post office corresponding to the index in the recipient's address. After that, a notification is sent to the recipient in the mailbox, according to which it is necessary to independently come to the post office with a passport and receive your parcel.
It happens that such a notification is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the non-delivery of the notification, the main thing is that the parcel may already come to your post office, and you will not know about it. If the parcel takes a long time, it is recommended to go to the post office and check if there is anything in your name.
Note:
a) The parcel should be received by the person in whose name it came (a passport serves as an identity document).
b) If the parcel is sent to a private person, it is highly discouraged to indicate your work address as the delivery address (otherwise, a power of attorney from the company and other documents confirming your authority may be required). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, respectively, it will be problematic for a private person to receive such a parcel.
EMS delivery by courier
1. Couriers are NOT required to call before delivery!
2. Parcels are delivered to the specified address and handed over to ANYONE who will be there!
They can, for example, give it to the guard at the entrance, and no one will tell you about it.
3. Delivery is carried out during the day. If you have been informed that the parcel is in delivery, then the courier must be waited ALL day. Sometimes the courier may not be able to reach the recipient in time, so the delivery will be postponed the next day. The transfer of delivery time is usually NOT REPORTED!
4. If there was an unsuccessful delivery attempt (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the parcel remains in the office and waits for the recipient to pick it up. The fact that the package is in the office is usually NOT REPORTED!
It must also be remembered that an unscrupulous courier may not even try to hand you the parcel, and then say in the office that you were not at home!
In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status "unsuccessful delivery attempt (for technical reasons, temporary absence of the addressee)" or similar entries appears, call the office and find out the fate of your parcel.
5. Sometimes the arrival of the courier can be waited for WEEKS! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you must warn the office staff so that they do not give the parcel for delivery to the courier.
You can find out the phone number of your local branch in the EMS call center: 8-800-200-50-55
ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel remains at the destination for more than two weeks, and no one picks it up, then it can be automatically SENDED BACK!
2. If the mailing label (on which the recipient's data is indicated) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done, all that remains is to wait for the sender to receive the parcel back and send it again (and it is quite possible that for an additional fee).
The package is lost
1. If the package is in delivery for a very long time, it is not at all necessary that it was lost, stolen or delivered to another. In most cases, such parcels still find their recipient. It happens even after half a year - a year.
2. If the parcel is greatly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check-receipt, which was issued upon shipment, and a passport. It happens that such statements help, and the package is found and delivered faster.
If the sender is in Russia, then everything is simple, but if they were sent from abroad, then a foreigner must submit an application for search at his post office. The recipient can also apply, but for this, the sender must send him a check, receipt or any other document issued by mail when sending. The main problem in such cases is that senders often do not retain such documents or they simply do not want to deal with such statements.
Complaints, claims, refunds, etc.
In case of delays, loss of parcels and other violations of the delivery rules, you can file a complaint. In some cases, such complaints help.
Among other things, EMS and mail have delivery deadlines, according to which the parcel must be delivered to the recipient no later than a certain period. And in case of delay, they must pay a refund.
When filing a complaint or grievance, it is worth remembering:
1. The delivery service is responsible only for the amount you paid for the delivery. If you paid for the delivery of 1000 rubles, then no matter how much the delivery time was exceeded (or the package was lost), you will be able to pay NOT MORE than this amount.
2. In order to claim compensation for the delay, you must first receive the parcel.
3. Applications can be considered for months. And there is no guarantee that a decision will be made in your favor upon the first application.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to the peculiarities in the registration of parcels).
http://edost.ru/forum.php?v=19&p=0#27623
Express Mail Service (EMS) is a service of FSUE Russian Post for express delivery of items. Thanks to a unique network (more than 42,000 post offices throughout Russia delivering EMS express items, and almost 4,000 post offices accepting EMS express items), a well-established infrastructure, an efficient long-distance transportation system, you are offered reliable door-to-door courier delivery. doors "to any, even the most remote corner of our country.
Sending orders by express mail EMS is carried out on a door-to-door basis - shipments are accepted in our warehouse, transported to the destination, where they are delivered personally to the addressee.
Delivery terms
Orders in our online store are transferred from the warehouse to the EMS delivery service as soon as possible, within 1-2 business days after the order is confirmed. Delivery of the order is carried out in accordance with the deadlines for EMS Russian Post. Delivery time is the number of days it will take for delivery, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.
After the receipt of the order in your locality, the courier contacts you and delivers the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
You just have to accept the order and pay with the courier.
If the courier was unable to deliver the first time, you must be given a written notice. Most likely, in this case, you will have to receive the parcel at your post office yourself.
In the absence of the addressee, the shipment can also be handed over to adult family members (without a power of attorney) upon presentation of identity documents and documents confirming their relationship to the addressee.
You can also come to your post office yourself and collect the parcel.
Attention! You must have a passport with you and know the number of your shipment, which we will inform you after submitting your order for delivery to EMS.
Cash on delivery - payment upon receipt
If the order is sent to you by cash on delivery, with payment upon receipt, then pay attention to the fact that the cost of delivery of orders is more expensive than 7000r. is free for you and the post office should not charge you additional shipping fees - only the cost indicated in the form of cash on delivery. The sender, that is, our Internet store, pays for the shipment.
Tracking - tracking the parcel on the EMS website
After sending your parcel, our regional manager will send you to the e-mail indicated in the order, the parcel number in the EMS system (tracker format EA123456789RU), with which you can track the status of your parcel online on the EMS website: www.emspost .ru
You can also clarify the status of the parcel by calling 8-800-2005-055 (call within Russia is free).
Possible tracker statuses:
"Left the sorting center"- the parcel was sent from Moscow.
"Came to the place of delivery"- you can independently contact your post office and receive an order by mail or wait for an EMS courier.
"Unsuccessful attempt of delivery"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order by mail yourself.
Attention! You must have a passport with you and know the number of your shipment, which we will inform you after submitting your order for delivery to EMS.
Dear site visitors!
Please note that our company has nothing to do with EMS Russian Post. The postage tracking service is hosted on our website solely for your convenience. All questions about your mailings should be addressed to EMS Russian Post by phone. 8 800 200 50 55.
EMS tracking
Each postal item, during its registration for shipment, receives a unique identifier (code). It is also called the tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: an internal Russian 14-digit numeric code and an international 13-digit alphanumeric code.
14-digit Russian domestic postal code
You can find it on the check that was given to you when receiving the postal item (letter, parcel post). Important! to track a postal item, the code must be entered without spaces and brackets (if even such are present in the check). For instance, 11512780151384
13-digit international postal code
Such a code is assigned to either international shipments or domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and two closing capital letters. For instance, YF123456789RU. Obra Note that spaces in the tracking code are also not allowed.
Where is the parcel?
The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as to our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or raise the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal code" field and click the "Search" button.
A separate branch of the Russian Post specializes in providing services according to the EMS system. Express Mail Service was established as part of the International Postal Union in 1986. This union united 191 countries of the world. Between them, thanks to the EMS service, the prompt delivery of postal items has been established. Today, Russian Post is a full member of this community and offers its customers fast delivery of any postal items to countries that support this agreement. It is also possible to quickly deliver correspondence from these countries to almost any locality in Russia. The structure of this subdivision, operating as part of the Russian Post, includes 26 special branches located in the largest cities. In addition, about 9 thousand regular post offices accept mail intended for sending under the EMS system. EMS has over 2 thousand employees in its ranks.How EMS works
The basic principle of the structure's activity is the delivery of postal items according to the scheme "from one door to another door". The mail prepared for shipment is picked up by a courier, then the parcel is delivered to the destination and delivered by the courier to the final addressee. This allows you to create the most comfortable conditions for clients.
Basic operations carried out by express mail EMS
Express delivery of business correspondence and cargo across the participating countries.
Postage insurance.
Customs clearance of incoming and outgoing international mail, if provided by law.
Express delivery of correspondence with cash on delivery, as well as with a declared value.
Any correspondence presented in the form of business papers or commercial products is subject to dispatch in this way. In the latter case, there are restrictions according to which the weight of a parcel sent in the international direction should not exceed 30 kilograms, in all domestic directions this value should not be more than 31.5 kilograms.
At the moment, it has stopped working since the beginning of 2018. In the future, work will be carried out directly via mail.
Now, to connect EMS of Russian Post, consider the configuration options through:
If there is a need to add the EMS Russian Post delivery method to the delivery of goods, you can add a new method in the administration panel. Let's see how this is done.
We go to "Settings - Delivery methods", in the upper right corner, click "Add delivery method". Select the module: "EMS Russian Post (Delivery Service)" (Fig. 1).
Picture 1.
We write the name of the module, description and add.
Figure 2.
If you need to display the cost of delivery in the product card, you need to enable the "Display in the product card" property (Fig. 3).
Figure 3.
Figure 4.
The cost of the express delivery service is calculated taking into account several parameters:
1) the location of the settlements of the sender and the recipient (the entire territory of Russia and abroad is divided into EMS tariff zones);
2) weight of the item (maximum weight of the item is 31.5 kg);
3) extra charge for delivery.
Thus, we will consider all the steps in sequence:
Figure 5.
Figure 6.
This setting is necessary if the weight of the item is not indicated in the item card. In this case, the weight of the goods will be indicated by default.
Consider an example where the weight of an item is indicated.
Figure 7.
The maximum shipping weight must be 31.5 kg. In the case of registration of delivery of goods exceeding the maximum weight, this method is not indicated in the delivery methods.
Figure 8.
This mark-up will be added to the calculated shipping amount. After the entered settings, click "Save".
Figure 9.
Happened: 840 rubles. calculated the service + 100 rubles. margin (indicated by us) = 940 rubles. the total shipping cost in our test order.