Many modern users complain that Yota does not work for them. What are the reasons for this? Is there any way to remedy the situation? What nuances should you pay attention to first of all? The answers to all these and other questions related to this Internet provider are in our article. In fact, getting Iota to work is not difficult. The main thing is not to make mistakes in the preparatory process. In most cases, malfunctions of related devices are not a cause for panic.
About provider
Yota doesn't work? First of all, let's figure out what this is all about. Iota is a telecom operator. It offers a mobile network and internet connection, so it is most often perceived by the population as an internet service provider. In some regions, Yota is still absent, but somewhere this company has existed for a long time.
The most common service provided by the company is providing Internet access via USB modems. This is what we'll talk about next. So what to do if Yota internet doesn't work? Why does this happen?
Reasons for failures
Why isn't Yota working? The internet may not work for many reasons. Determining what the problem is can be very problematic. Most often, users are faced with the following situations:
- System crash.
- An emergency on the operator's line.
- Engineering works.
- Viruses in the computer.
- Modem malfunction.
- Incorrect connection.
- Lack of suitable software.
- Broken device connection jacks.
- Damage / removal / obsolescence of drivers for the Internet.
But these are not all the reasons why Yota does not work. In practice, there are more incredible ones.
Human factor
Internet failures can occur due to banal human inattention or forgetfulness.
Secondly, the lack of connection to the network occurs when the payment for communication services is not timely. It is enough to top up the modem account and the problem will disappear by itself. You can go online and calmly go about your business.
Peak hour
Does Yota work poorly or refuses to provide Internet access at all? It is necessary to look at the clock - sometimes a similar problem occurs only at certain times of the day.
These periods are called rush hour. At this time, hundreds of users are simultaneously connected to the Iota network. Because of this, a huge load arises, due to which the Internet is not connected at all for someone, but for someone it slows down.
What to do? Just wait, trying to connect over and over again. As soon as the load on the line decreases, the modem's performance will be restored.
Viruses
If Yota does not work, you should scan your computer for viruses. You cannot forget about computer spies.
The fact is that malicious software sometimes affects the work with the World Wide Web. Someone's Internet slows down and glitches, and someone cannot connect at all.
Antivirus programs and a variety of spyware search applications (like SpyHuter) come to the rescue. The user needs to start a deep scan and then "cure" potentially dangerous objects. Anything that did not succumb to such operations will have to be removed.
After rebooting the OS, the changes will take effect, and the Internet will return to the user.
Sometimes removing viruses entails the destruction of the operating system as a whole. Under such circumstances, the user needs to perform a complete, "clean" reinstallation of the OS, and only then install the drivers and connect to the network.
About drivers
Whether the Yota modem is working, you can always find out directly from the telecom operator. Some people are sure that the internet is not working just because the modem is faulty. This is actually wrong.
It so happens that the performance of the router is broken due to the lack of drivers in the OS. The algorithm of actions to correct the situation is as follows:
- Connect the modem to the PC.
- Insert the driver disc into the floppy drive (it is included with the router).
- Start and end software initialization.
- If there was no disk, you can find drivers for the Internet on the Iota's official website. But getting them with the Internet turned off will be problematic.
Accidents and works
If Internet Yota does not work for you, and the above tips did not help, you need to move on.
Maintenance work and accidents on transmission lines also lead to disruption of the network. Nothing can be done about it.
All the user can do is call the company's support service and find out if everything is in order on the lines. It is recommended to immediately clarify the data on service modernization and prevention.
No accident? Is there no prophylaxis either? Then you will have to look for other reasons why Yota does not work.
Reboot
The following tip helps with system crashes. But in case of serious problems, it turns out to be useless.
It's about rebooting. First you need to do this for the modem, then for the operating system as a whole. After rebooting, your computer will perform much better, and the Internet will most likely connect normally.
Breakage
Under certain circumstances, access to the network is blocked if the connectors of the router or the modem itself are damaged. Fortunately, such situations are rare.
What to do? The only correct solution is to replace the modem and connect it to a different jack. Alternatively, you can take the computer to a service center and fix the USB connectors. Only they will most likely not work for long.
Any breakdown is a reason for a visit to a service center with a computer and a faulty peripheral device. It is not recommended to repair this technique on your own. Units are able to do everything neatly, without harming the PC hardware.
Kickbacks
If the Yota modem does not work, the user has the right to resort to non-standard solutions. These include system rollback. Broken network and OS settings disable the Internet. In Windows, OS rollback is done as follows:
- Open "Start" - "All Programs".
- Go to "Standard" - "Service".
- Click on "Recovery Tool".
- Select a rollback point for the system. It is advisable to choose the day when the "Iota" worked normally.
- Confirm actions.
- Agree with the information about the irreversibility of the process.
- Wait for the operation to complete.
During the system rollback process, the computer will be restarted several times without user assistance. There is no need to be afraid of this. This phenomenon is considered normal.
Outcome
We found out why Yota doesn't work. How to fix this situation was also considered.
Most of the listed problems can be solved quite easily. This means that the absence of the Internet "Iota" should not cause panic. In some cases, even a novice user can correct the situation.
In some regions of the country, Yota a priori does not work very well. This usually happens in cities where the operator has appeared recently. Under these circumstances, it is advisable to simply be patient and wait. Once the company has established the transmission lines, the disruptions will stop.
If the user complains about the low connection speed, you can change the tariff plan. In most cases, this helps.
Iota is a virtual telecom operator that uses base stations of other operators (MegaFon and partially Rostelecom) for its work. For high speed internet access, he offers 4G LTE wireless modems. These devices are characterized by tenfold reliability, as they are made directly for the needs of the operator. But no one is immune from problems with them. In this review, we will tell you what to do if the Yota modem does not work.
Dealing with problems
The Yota modem is a simple wireless 4G LTE modem. It connects to the USB port of a computer or router, providing high-speed Internet access. When connected to the network, an indication is triggered - the little man on the lid starts to glow blue. The device does not require drivers and usually does not cause operational problems. If the modem breaks down, then it's a serious matter - you need to diagnose the breakdown and restore its performance.
Iota modem does not start
If, when connected to a USB port, the modem does not show signs of life, then there may be several reasons for this:
- The modem itself has broken - it will have to be sent to the service center.
- Port does not work - computer or laptop repair is required.
- The modem is not recognized - the most common reboot is required.
Restarting the operating system is the key to many problems. The computer stopped responding - we press "Reset", it stopped recognizing external devices - again we press "Reset". It is a one-stop solution that gives 70% positive results. In the absence of results, we begin to dig further.
Checking the modem on another device
If Iota's USB modem does not turn on, try plugging it into a different port - it is possible that this one is faulty. The best result is to plug the gadget into the USB port of another PC. If it still does not start, feel free to go to the repair shop.Some users advise to restart the Yota modem in the following way - disconnect it from the port and let it rest for 20-30 minutes.
We deal with the computer
Problems with the Yota modem, when it does not work or does not want to connect to the network, are often associated with incorrect PC operation. If a test on another computer showed that the USB modem is fully operational, do the following on the current PC:
- Conduct a full antivirus scan.
- Clean your computer of electronic "junk" with CCleaner.
- Clean up the system registry using the same utility.
Remove the Iota modem from the port, let it lie down for 20-30 minutes, at this time, check the functionality of the USB ports and restart the computer / laptop. If the problem recurs, it is advisable to reinstall the operating system.
To make sure that it is the operating system that does not work, it would be nice to test it with another Iota modem (for the purity of the experiment).
Iota modem does not light up blue
If the light on board the USB modem does not light up (in the form of a man), make sure that you are within the network coverage area. This indicator lights up if it was able to connect to the Internet. If the Yota indicator is off, it means that there are some problems with reception (or Yota does not work at all at your point of location).
Network does not work
If the Yota 4G LTE network does not work in your house or there are difficulties with reception (the modem stopped working at the most unexpected moment), do the following:
- Move closer to the window to improve Yota's signal reception.
- Use an indoor antenna - they are sold in almost all communication stores.
- Try to complain to the operator - but do not expect a quick solution to the problem, sometimes it takes months to correct the coverage area.
The web interface at status.yota.ru will help to clarify the signal strength and its presence.
If your Yota modem does not turn on, you may have inserted the SIM card incorrectly into it. Although this is usually felt - it will not climb into the nest, being unfolded by the other side. Also, the lack of performance may be due to a broken SIM card - get a working duplicate at the nearest Iota service office (explain to the consultant that your SIM card does not work). And do not forget to check the balance (although in this case the Internet should work at the lowest speed).
Yota does not work and we often have to deal with this problem. We have to look for the reasons for the failure of the Internet and devices. In 2019, the reasons for inoperability are quite different:
- signal lost
- invoice not paid
- trite money ran out
- yota network crash
- weather influence
- breakdown of a modem, smartphone, router or base station
- lack of software drivers
In this article, we will try to determine all the known options for Yota's failure to fully function and work in a given mode.
Sim card iota does not work
The main principle of the correct operation of your device is the strict compliance of the purchased SIM card with the selected tariff plan and the equipment in which it is located:
- Smartphones
- Tablets
- Modems or routers (with built-in modems)
The first step is to determine and find the reason for the failure in the mode of operation of the sim card. For our mobile operator, this is a mandatory check for the ability to actively work in the network.
No network
In order to identify this reason, it is enough to determine the presence of a Yota signal on your device. On a mobile device, be it a modem, tablet or router, you just need to look at the top of the screen and identify the signal strength of the receiving antenna. Another option is to run a proprietary application where all the necessary signal parameters are indicated and displayed in more detail.
Decision
Move the device to the acceptable signal parameters of the operator work base station. If the device is located permanently - consider adjusting or reorienting the iota antenna until acceptable readings appear.
Out of money in your Yota account
This is a fairly common and easy-to-fix Internet connection failure problem. Many mobile Internet subscribers often inattentively monitor their account balance and forget to pay for traffic for the next month on time. We have described the problem in detail and are carefully monitoring it.
Decision
To enable the work of the Yota mobile Internet, you must pay the amount according to the previously selected tariff plan. This can be done easily using a program or a proprietary application for mobile devices. After launching the application, you need to enter your bank card number and amount. Traffic for using payment via a mobile Internet provider is not counted.
Broke down and doesn't work
Here, the main reasons for a malfunction can be both the output of a subscriber device (smartphone, modem, router) and malfunctions due to the fault of the provider (technical work or an accident at the base station or in the network). Problems often happen at the wrong time. We advise you to slowly understand this situation and, if necessary, get advice from technical specialists.
Decision
Repair or replace damaged subscriber devices, wait for repair or change (if possible) the base station. Here we strongly recommend contacting the Yota support chat.
Rain, snow, wind, thunderstorm and no signal
If Yota does not work due to weather conditions, you should be fully aware that the feature of wireless connections and data transmission has its big advantages, but also some disadvantages. This is the kind of glitch you have to sacrifice for your convenience.
Decision
It will not be possible to completely get rid of the problem of the influence of weather factors on the continuity of the Yota signal. There are some steps that will help you use a good Internet signal in bad weather and we will try to describe them.
A very useful step in a situation where bad weather affects the signal is to install an additional antenna and signal amplifiers from (to) the base station.
Attention is important
When using outdoor antenna installation, use all precautions and protection. Have the installation professional and supervise the mounted lightning protection for your outdoor Yota antenna.
Smartphone, router, tablet or PC rebooted (updated) and Yota does not work
When the subscriber unit performed a software update (installation) which probably caused some drivers to fail.
Solution # 1
You should check for the presence and, if necessary, reinstall the necessary software to work with the modem or Yota Sim-card.
Solution # 2
If, after reinstalling, the network does not work, as an option, some programs may conflict with the drivers of our telecom operator. Try to uninstall previously installed programs one by one until the mobile data network is restored.
The next reason that can be easily solved may be the banal obsolescence of the firmware or Yota drivers.
Solution # 3
Check and, if possible, install new drivers, firmware, programs for your device. By installing the latest drivers, you can easily continue to enjoy all the delights of the wireless Internet, protecting yourself from failures and viruses.
Previously, networks from G to H + were enough to access the Internet, but at the moment a modern person who wants to always have quick access to any information simply needs more advanced signaling technologies. Therefore, several years ago, manufacturers began to create a new type of network - LTE (4G). Now it is quite difficult to find a high-quality device that can work with LTE technology, but it is quite possible. More recently, Yota conquered the market with a fundamentally new 4G LTE modem with Wi-Fi distribution.
Technical characteristics of the Yota 4G LTE Wi-Fi modem:
- LAN communication standard: IEEE 802.11 b / g / n 1 × 1;
- Built-in multi-band antenna;
- Single color indicator light (blue);
- Internet access software is preinstalled in the device memory;
- USB connection;
- Dimensions: 92x35x13 mm;
- Weight: 50 g .;
- Service life: 1 year.
But sometimes users who decide to buy a modem are faced with the problem of non-working devices and rush headlong to the store to return the unusable product, although these problems are often easily solved. So, we will try to disassemble all types of problems with a non-working Yota 4G (LTE) modem, the reasons for their occurrence, as well as solutions.
Causes of Yota 4G (LTE) modem problems
The main possible causes of problems with the Yota 4g (LTE) modem from the most obvious to requiring some effort to fix:
- Incorrect or "knocked down" setting.
- You don't have the required drivers.
- There is no signal.
- Network problems.
- You just forgot to pay for the Internet.
- Viruses.
- Mechanical damage.
Yota 4G (LTE) modem settings
Let's start from the very beginning - directly from the installation and configuration of the modem. First, you can try reading the instructions - sometimes this item helps. If that doesn't work, try checking the instructions below to see if you did everything right.
On Win XP / Win7, back in 2012, there was a problem that the modem's LED, when connected to a computer, was continuously lit, demonstrating the connection, and the YotaAccess program wrote "Connect the modem". In this case, nothing will help you, except after loading the operating system, remove and insert the modem.
Step by step setup:
Driver problem
If you have upgraded to Windows 10, and the modem you bought went on sale earlier, then the drivers for it are outdated and you need to download new ones.
See how the operating system identified the modem. This is done in the device manager. If everything is good, you will see an inscription in the list of modems "Modem yota 4g lte", if everything is bad, the system will display it incorrectly (For example, "Unknown device"), and there should not be an orange triangle with an exclamation mark next to the name.
How to fix it: Just download new drivers. Better from official or trusted sources.
How to install the driver:
- Remove the device from the computer;
- Run the downloaded driver installer (this requires administrator rights);
- Follow the instructions of the installer;
- Wait for the installation to complete and restart your computer.
Check visibility again with Device Manager. If the modem is still not recognized, then you have installed the wrong driver. Start from the beginning.
No Yota signal
Naturally, if the Yota Internet does not work, and the modem is blinking regularly, the first thing to do is to check the signal level. It is possible that he is either simply weak, or absent altogether.
The fact is that Yota is a fairly young provider in Russia and does not have such a large number of towers that, like MTS, Megafon and Tele2, it can sometimes catch the Internet even outside the city. Near the towers, the Internet will be of incredible quality, but in places remote from it, the situation is sometimes deplorable.
Occasionally this is solved by moving the computer to another corner of the apartment, no matter how strange and stupid it may sound. Try checking the network in public places. In the worst case, you will have to change the provider and, therefore, the modem (if you do not want to risk it and reflash it).
Network problems
Sometimes there are isolated cases of network failure. This is a common occurrence and no provider is immune. Even weather conditions may well serve as a reason. If you think that the Yota 4G (LTE) modem is not working for this reason, then call Yota support and find out what happened. Soon the cause of the problem will be corrected and the connection will be restored. In addition, when you explain your problem, the consultants will be able to help you or offer to send a master.
You forgot to pay for the internet
This, I think, does not need to be explained. You can pay for the Internet:
- At a bank branch;
- Through an ATM;
- Via terminals QIWI, Eleksnet, Kibreplat, etc .;
- Through the Yota office;
- On the website of the Yota provider;
- Using an online bank or internet wallet;
- Through intermediary sites (For example: Payment.ru, Paying.ru, PLATfon.ru).
Don't forget to check the exact cost of paying for your tariff plan.
Viruses
If no dancing with a tambourine helped, then you should check the Yota modem for viruses. To fix this kind of problem on your own, you just need to scan your computer with antivirus software and then cure potentially dangerous objects. Processes that cannot be treated must be removed or quarantined. After that, it is worth cleaning the registry, for example, with the CCleaner program. In the end, you must (as always) restart your computer.
Mechanical damage
You can show your computer and modem to specialists so that they can diagnose devices (this also applies to viruses). If you are told that the problem is in the modem, feel free to return it to the store under warranty if you have time. If the cause of the breakdown is yourself, then it is better to send the device for repair.
Using cellular services, we often complain about the insufficient signal strength in the network. As a result, mobile equipment starts to show unstable performance. The situation can be corrected in a variety of ways. For example, if in some place Yota does not catch well, try to get in touch from another place - from the corridor, another room, the other side of the street. Let's see what exactly needs to be done in certain cases.
Network alarms
Electronics cannot work without fail. And complex digital electronics are completely prone to emergencies. Therefore, equipment for cellular communication is endowed with a tenfold margin of reliability and stability. Nevertheless, no one is immune from accidents - they can happen on Yota equipment or on connecting channels. As a result of emergencies, we can observe the following phenomena:
- The network is lost - the phone or modem simply stops seeing the network signal, which leads to a disconnection;
- The Internet works slowly - if it does not work well, pages stop opening and various Internet services stop working;
- Cannot get through to another subscriber - Yota indicates that subscribers are unavailable or the network is busy.
If Yota works poorly, then this is not a reason to panic. It should be understood that accidents and force majeure situations are quite normal... And there is no need to make a tantrum out of this, as happened on May 19, 2017, when there was a serious failure in MegaFon.
If it seems to you that some services are simply obliged to work without breakdowns, remember your work - whether everything works well there or not.
When the phone does not pick up the Yota signal well or cannot register on the network at all, similar problems are possible on other devices - these are tablets, modems and routers. If you find yourself in this situation, try restarting your phone or reconnecting your modem. We also recommend calling the Yota helpdesk. There is another interesting recipe - to sit and wait until the situation normalizes itself (in the end, sooner or later, the breakdown will be eliminated).
Broken phone
If your Yota catches poorly, showing that there is no network on the phone, you do not need to scold the operator - the reason may lie in your device. Mobile equipment is susceptible to all kinds of failures, sometimes it begins to be stubborn and malfunction. As a result, you can neither make a call, nor receive a call, nor go online, nor send an SMS. Situations are different, but there is always a way out of them. Here is the sequence of actions:
- If the handset stopped catching the network, showing that there is no connection, feel free to send it to reboot. This procedure is the norm in all such situations. First, we reboot the phone, make sure that it didn't help, and only then start looking for other reasons for what happened;
- If Yota does not catch well, try installing the SIM card in another handset - perhaps this will help;
- Wipe the contacts of the SIM card and the slot - it is quite possible that Yota catches well, while the SIM card does not sit well in its slot.
Also the installation of a SIM card from another operator helps to diagnose the phone - if the network catches badly, the problem is in the tube.
SIM card problem
A SIM card is not just a piece of plastic. Inside it is a small microcircuit in which various identification data are stitched, necessary to identify the phone in the Yota network. Sims break quite often. And this manifests itself in such a way that it is simply impossible to catch Yota on any devices - they do not see the network and cannot register in it. Don't be nervous, we will tell you how to fix the situation.
Usually, a SIM card breakdown is accompanied by the fact that devices simply stop seeing it, notifying users about it. In this case, we arm ourselves with a passport and boldly go to the service office of our operator. here we get a duplicate sim card, install it in the subscriber device, check the connection - if it is, that's good. If there is no connection, there is a reason to sin on a smartphone / tablet / modem, since the SIM card has nothing to do with it.
Poor coverage area
Sometimes Iota does not catch the network because there is no coverage at one point or another. This is checked in the following way - we move to another point and check the presence of a network. It would be advisable to check the coverage area on the official website of the Yota operator, but this tool has one serious snag. The thing is, the coverage map is very approximate, it is not compiled by the method of real diagnostics, but by the method of computer modeling. Believe me, sometimes this card shows the presence of 4G where 2G has never been caught.
Yota does not catch the network on a phone, tablet, smartphone or modem - a common situation. There are two ways out of it:
- We change the place of our deployment - it is quite possible that Yota really catches very badly at your location. It's ok because you need to take into account certain features of the propagation of radio waves... This fact is well understood by techies, and it is difficult for ordinary people to understand. But it must be understood;
- Trying to call / write an SMS / go online a little later. If the network in a given place was always caught at 5 with a plus, but now it catches badly, problems on the operator's side are quite possible;
- We check the correctness of the operation of our equipment - we have already written how this is done.
If Iota began to work poorly at the point where it worked well, then the problem may also be related to the peculiarities of radio wave propagation. Technicians know that sometimes the opposite situations are observed, when, for one reason or another, a signal appears where it was not born.
Improving the quality of reception
If your device does not pick up the Iota signal well, try another similar device and use it at this point. No change indicates that there is no normal coverage. We can do the following - try to change the operator. But if Yota was bought specifically for the Internet, then it is impossible to find analogues - none of the operators can offer real unlimited.
When the modem or router shows that Yota catches very badly, try to purchase a special indoor antenna in the nearest communication salon. Place the communication device in its focus, point the antenna in the direction where there is definitely a normal reception. Antenna reflective array will amplify the signal and send it to the modem / router... The same will happen with the transmitting signal.
This is not to say that these indoor antennas help in 100% of cases - sometimes situations happen that Yota was caught badly, so it is caught badly.
In the absence of the effect from the indoor antenna, you should not upset you, because we have prepared a few more tricks especially for you. If Yota catches very badly, try to raise the modem higher (we do not suggest raising the phone, as you will have to climb with it - the advice is focused on modem owners) by purchasing a good cable for it.
Alternatively, it can be fixed together with a room antenna on a pipe 4-5 meters high. The next option is to buy a modem with a plug-in external antenna. If Yota catches poorly in your area, connect an external antenna mounted on a high pole to the modem, and then check the quality of the connection. You can also try to fix the modem in focus of the satellite dish, pointing it towards the city.
We use boosters
When Yota catches very badly, and at a specific point, it starts to strain subscribers. Imagine the situation - you buy a modem, enjoy the speed in the park on a bench or at work, and when you come home you find that there is no connection. The situation is corrected in two ways:
- Writing a complaint - sometimes this gives results and Yota specialists manage to adjust the coverage area;
- Buying a booster - where the connection was poorly caught, it will be caught well.
The booster is a kind of repeater... A receiving and transmitting antenna installed on a hill is connected to it. The second antenna, of the room type, is responsible for connecting to subscriber devices. The equipment works in automatic mode and does not require user participation.
The disadvantage of boosters is their high cost - especially when it comes to devices that can work in 3G and 4G standards.