The norm of the temperature of hot water in the apartment: optimal indicators and features of the recalculation. Reduce the degree: what standards are set for water in the apartment

According to the rules of SanPiN (2.1.4.2496-09) for an apartment, the temperature norm hot water v apartment building from the tap is kept within the interval 60 ° C-75 ° C regardless of the heating system. Decree (No. 354-PP RF) allows deviation:

at night - within 5 ° C (0.00-5.00),
during the day - within 3 ° C (5.00-00.00).

The temperature of the water in the batteries determines the temperature standard for the premises, which is –18 ° С for the living room, kitchen and separate toilet, corner room- 20 ° С, bathroom - 25 ° С. In the daytime, a deviation towards a decrease in a residential building is not allowed, at night - within 3 ° C, and in the direction of an increase - it is limited to 4 ° C. Moreover, if temperature regime is not observed, the consumer has the right to expect a reduction in the amount of payment. However, for this it is necessary to correctly measure and take into account a number of statutory requirements.
Legislative requirements

The lower temperature limit for hot water supply, according to SanPiN, is due to:

prevention of infection by viruses and bacteria (in particular Legionella Pneumophila), which in an environment with
minimizing chloroform content,
prevention of skin diseases and pathological changes in the subcutaneous tissue.

If the temperature deviates by more than the permissible limit, for every 3 ° C the amount of payment during the violation period is reduced every hour by 0.1%. This time is calculated by the sum of time during the billing period. If the temperature measurements show a value below 40 ° C, payment for DHW is made according to cold water tariffs.

A possible break in the hot water supply, after which the amount of payment for each hour will be reduced by 0.15%, is:

per month - 8 hours in total,
at a time - 4 hours,
on a dead-end highway in case of an accident - 24 hours.

For heating, for each hour of deviation from the norm and exceeding the permissible break, the payment is reduced by 0.15%, and the permissible break itself is:

per month - 24 hours in total,
at a time - depending on the temperature of the living quarters: 4 hours (8-10 ° C), 8 hours (10-12 ° C) and 16 hours (from + 12 ° C).

Detection of violation of the established temperature regime

To correctly determine compliance with the standard parameters at the point of draw-off (for example, from a tap), cooled water is drained from the pipeline within 3 minutes (no more). It is assumed that the control measurement is made into a glass, where a thermometer with a scale of at least 100 ° C is then lowered. The presence of water-saving devices, similar to the modernized aerators (http://water-save.com/), does not affect the measurement quality.

Heating quality control is carried out:

in the largest living room,
at a height of a meter and at a distance of half a meter from the battery,
in the center of the planes half a meter away from the outer wall, and in the center of the room.

Owner's rights in case of deviation from the temperature range

For apartment buildings and residential buildings, the Rules governing the provision of utilities in clause 31 determine that the service company must carry out maintenance of engineering systems and recalculate for improper or untimely provision of services. That is, in the event of a violation of the temperature regime, the owners do not have to pay to eliminate the causes of this violation.

If the state of heating or hot water supply differs from that in apartments in residential buildings in excess of the agreed tolerances and presents a systemic problem, the consumer can:

Inform the service organization about the problem and find out about its causes. In this case, it is advisable to record the appeal and data of the executor receiving the information.
In the absence of measures taken, apply to government agencies in order to initiate an audit (in accordance with Article 33 of the Constitution of the Russian Federation). For violations of communal standards, a fine is provided (Art. 7.23 of the Code of Administrative Offenses).
Fix the deadlines for receiving a response and eliminating the violation. Within 30 days, the official must send a response to citizens' appeals. (In the case of sending an appeal by mail, you must add the postage time). The absence of an answer threatens the official with a fine (Article 5.59 of the Code of Administrative Offenses). The deadlines for eliminating violations are not the same for different houses, however, on average, it is 45 days.
Increase the flow of similar calls to increase the likelihood of execution. Relatives or friends can write, even if they do not live in the house.
Contact the prosecutor's office in the absence of actions aimed at rectifying the situation on the part of authorized persons.

If the correction process is started, then a commission (an employee of the REU and a representative of the heating network) should come to the consumer after the appeal to confirm the fact-reason for the appeal and draw up the corresponding act. After the problems are eliminated, another act is drawn up confirming this.

This temperature is measured directly at an open tap by immersing a water thermometer in a glass under a stream to a special mark. In accordance with Appendix No. 1 to the Rules, hot water supply must be uninterrupted and round the clock throughout the year. Permissible duration of a hot water supply interruption: 8 hours (in total) within 1 month, 4 hours at a time, in case of an accident on a dead-end line - 24 hours in a row; the duration of a break in hot water supply in connection with the production of annual repair and maintenance work in centralized networks of engineering and technical support for hot water supply is carried out in accordance with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09).

The temperature of hot water in an apartment building

But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water. The standard for the temperature of hot water in the apartment in winter does not differ from the established indicator.

Residents should control this. If this does not comply with the norms, then it is important to contact the competent authorities in a timely manner to resolve the issue. And the temperature above 75 degrees leads to breakage of the plastic section of the water supply system, which is in many modern apartments. Even a slight increase or decrease in indicators refers to a deviation.

Attention

There must be a minimum, even if the communications and heating equipment are old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider. Why is it important to comply with the temperature regime? Temperature control is essential.

What is the standard for the temperature of hot water in the apartment?

We analyze this situation - we take the entrance floor and check this situation in the apartments on this floor. For example, we have four apartments - in three everything is fine, and in the fourth apartment such a situation occurs. To confirm our assumptions, we check in the same way the apartments on the floor above or below, no difference.

The situation is 100% repeated - you don't need to check further. You are dealing with unauthorized re-equipment of utilities related to common property. From practice, there are cases when in a 17-storey building residents arranged such a refurbishment in 16 vertically adjacent apartments, which led to a complete lack of hot water circulation in the system and, as a result, the residents of this house bombarded the supervising authorities with complaints about poor-quality public services ...
This situation arose from the residents' ignorance of the boundaries of the division of property, i.e.

Hot water temperature standard - what to do in case of non-compliance

The complaint should be written in almost the same way as for the temperature. It is necessary to write an application to the head of the housing inspection, indicating the regulatory legal acts and the time of consideration of the document. Only as a reason it is necessary to designate "poor quality water".

Important

After that, a response should come from the inspector, and you can wait for a solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon recover. Drawing up a complaint In case of violation of consumer rights, a complaint is drawn up.

It is necessary to write it in a generally accepted manner, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the water supplier. It is imperative to indicate all the facts: calls, requests to employees, visits to the management company.

Hot water supply temperature in mcd. - Zhkhportal.rf

The exception is at night, in the interval between 0.00 hours and 5. 00, when a decrease in the established standard is allowed, but not more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible. What temperature standards for hot water are established by SanPin? Do you need help? Consult our lawyer for free! The laws in our country change very often! Get the most up-to-date information by phone! Just call by phone from any region of Russia: Or contact our online consultant! The temperature of hot water according to SanPiN, according to regulation 2.1.4.2496-09, must comply with the following standard - the minimum indicator falls on the 60 ° C mark, and the maximum level corresponds to the 75-degree indicator. Small deviations are allowed within the limits not exceeding five degrees at night and three during the day.

The temperature of hot water in the tap in the apartment, sanpin

If the terms have been extended, then a recalculation of payment for services is required. The amount must be reduced by 0.15%. Checking the norm Utilities must comply with the standard for the temperature of hot water in the apartment. The general provision of the document includes rules for checking compliance with the norms.

Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

you need to open the tap, and let the water drain for about 2-3 minutes, during this time the cooled liquid will be eliminated;
then you need to pour water into a special glass;
a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
you should wait for the thermometer to warm up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations.

Hot water temperature: what should be?

This indicator is characterized by a minimum (not less than 60 ° C) and a maximum limit (not higher than 75 ° C) and does not allow deviations from the specified temperature regime, subject to which the quality of public services is ensured. " The temperature of hot water at the points of water intake, regardless of the heat supply system used, must be at least 60 C and not higher than 75 C. BASES: clause 5.1.2 SP 30.13330.2012 "Internal water supply and sewerage of buildings" Updated version of SNiP 2.04.01-85 * ; p. 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems"; 5.3.1 "Rules and norms for the technical operation of the housing stock" (approved by the Decree of the State Construction Committee of the Russian Federation of September 27, 2003 No. 170); clause 5 of Appendix 1 "Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings" (approved by Post.

About air and hot water temperature standards in apartments

It depends on the same schedule how much the risers and radiators of the heating system will heat up. For example, at -5 ° C of atmospheric air, the temperature of the coolant in the riser must be at least 78 degrees. However, what if the hot water supply in an apartment building is not correct? It is necessary to apply with a claim (application) to the Housing and Utilities Sector or the Management Company that serves the house.
Temperature measurements: sample act The Management Company, most likely, will not pay attention to an unfounded complaint. Therefore, you need to arm yourself with facts and measure the temperature of hot water in your MKD yourself using a special sensor with a built-in regulator.

Info

Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause skin burns. The State Housing Inspectorate is authorized to monitor whether this resolution is being implemented.

Utilities are not entitled to establish their own temperature norms for water in residential premises. If the norms do not correspond, what coefficient of calculation of hot water is valid. Knowing the answer to the question of how many degrees the hot water should be, it is necessary to understand what coefficient of calculation should act if this norm is violated. If it is found that hot water supply is supplied in violation of the established temperature standards, the payment must be recalculated.

No more than 8 hours at a time at a room temperature of 10 to 12 degrees, no more than 4 hours at a room temperature of 8 to 10 degrees. For every hour that exceeds the specified standards, the monthly heating fee is reduced by 0.15%. Hot water temperature In accordance with clause 5.1.1, the quality of cold and hot water (sanitary and epidemiological indicators) supplied for household and drinking needs must comply with SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496.

The temperature of hot water at the points of draw-off must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496 and, regardless of the heat supply system used, must be at least 60 ° С and not higher than 75 ° С. (according to clause 5.1.2. Code of rules SP 30.13330.2012 "SNiP 2.04.01-85 *. Internal water supply and sewerage of buildings", approved by order of the Ministry of Regional Development of the Russian Federation of December 29, 2011 No. 626).

What should be the temperature of hot water at the entrance to an apartment building

There is an interesting document: "THE DECISION OF THE SUPREME COURT OF THE RUSSIAN FEDERATION OF MAY 31, 2013 N AKPI13-394", which, among other things, states: "SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for quality water and the organization of centralized hot water supply systems (hereinafter - SCHW), as well as the rules for monitoring the quality of water supplied by SCHV, regardless of departmental affiliation and forms of ownership, and is mandatory for all legal entities, individual entrepreneurs whose activities are related to the organization and ( or) provision of centralized hot water supply systems. According to the specified SanPiN, the temperature of hot water at the points of draw-off, regardless of the heat supply system used, must be at least 60 ° C and not higher than 75 ° C.

As you know, apartments in multi-storey city buildings are most often supplied with hot water coming from the central water supply system. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature of the water supplied to the end points of consumption is not a whim of the boiler house workers or clerks of the heat supply organization, but a standardized value established by the relevant legislative acts.

However, unfortunately, the temperature of hot water does not always correspond to the established standards, which leads not only to serious inconveniences, but even sometimes creates certain risks to human health. Therefore, you should not treat such violations passively, since they can lead to negative consequences, and the perpetrators will not bear any responsibility.

So, this publication has the goal of providing information on what the standard for the temperature of hot water is set - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been not considered a "luxury" - it is a necessary "attribute" of the life of a modern person. However, it sometimes happens that a housing company, which has undertaken to monitor the hot water supply at home, does not always fulfill its duties in good faith (paid, by the way, by the tenants themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings know very well that hot water is sold to consumers for a much higher price than cold water. If the hot water supply is maintained within the established SanPiN temperatures, then hot water is diluted with a large amount of cold water, resulting in a warm, most acceptable for the human body. That is, in this case, hot water is used much less, and you will not have to pay so much for it either. But when the water from the hot water supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option the residents pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much higher.

However, an unreasonably increased payment is not yet the biggest drawback of unheated water. There are also more serious risks that can negatively affect the health of people, especially those with weakened immunity.

In the Russian Federation, as in all civilized countries of the world, certain standards for the provision of public services have been developed, legally approved and applied in practice. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for hot water supply to residential buildings are spelled out:

- in the "Sanitary and Epidemiological Rules and Regulations" (SanPiN 4723-88 "Sanitary Rules for the Construction and Operation of Centralized Hot Water Supply Systems");

- in the "Rules for the provision of communal services to owners and users of residential premises in multi-apartment and residential buildings", which are approved by the Decree of the Government of the Russian Federation No. 354 of 06.05.2011.

According to them:

The norm of the indicator of the temperature of hot water at the outlet (on consumption devices) in apartments connected to the central water supply is in the range from 60 to 75 degrees.
In addition, a small clarification exception has been made. So, for houses connected to a closed heating system (with wiring from galvanized pipes and heated water in boilers), the water temperature should be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in the contracts for the provision of the corresponding services.

Here it is necessary to clarify that the temperature of hot water should not depend on the season - it should always be within the specified standard range. The permissible deviations have been agreed, but even then they concern only the time of day. So, in the daytime, deviation from the specified range (up or down) within three degrees will not be considered a violation, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply can be suspended. Such situations include the following points:

Carrying out preventive scheduled work, in which in various nodes of the communication network, problems that have arisen during the operation of the system are eliminated.
The emergence of an emergency on one of the sections of the highway or equipment failure at pumping stations.

At the same time, such situations cannot last arbitrarily long - the rules also provide for temporary norms for suspending the supply of hot water supply:

No more than eight hours (in total) per month.
No longer than four hours in a row.
No longer than a day in the event of a serious accident.

In accordance with the above-mentioned guidelines, the organization responsible for the provision of utilities to consumers is obliged, on its own or with the involvement of other persons or companies, to provide maintenance of engineering systems inside the house, with the help of which the services established by the concluded contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the permissible duration.

For example, if the accident was not eliminated within 24 hours, the tenants of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of a given month.

What is the significance of the temperature norms of hot water supply?

Control over the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of preserving the health of residents, which especially concerns children and people with disabilities or chronic diseases. Therefore, the water temperature indicators should not exceed the permissible threshold or be below the norm.

The first thing to consider is that the temperature can often be not only low, but also exceed the established norms, and this creates a considerable risk of burns. To eliminate the likelihood of such damage, mixers are installed, with the help of which the desired water temperature is set. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burns are possible with exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but a burn occurs in 15 seconds;

- + 60 ° C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if there is a small child in the apartment - you should consider excluding the likelihood of his uncontrolled access to hot water taps.

The lowered temperature of the incoming "hot" water is not only its excessive consumption and other household inconveniences, but also a prerequisite for the emergence of a whole series of unpleasant situations. In particular, in the closed space of pipes, when the temperature set by the standards is lowered, a favorable environment is created for the appearance and reproduction of various bacteria that can cause temporary intoxication in a person or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacterium, whose favorable habitat, development and reproduction is precisely warm fresh water. This microorganism is a gram-negative bacillus, no more than 3 microns in size.

These microorganisms feel great in warm water, and also willingly settle in air conditioners and low-temperature heating systems. Legionella is capable of causing a variety of diseases, flesh to lung infections and pneumonia with associated complications. This bacterium can enter the human body while taking a bath, shower, washing or brushing teeth, as well as when eating from dishes that were washed with insufficiently heated water.

If the water meets the standards, then it is heated to higher temperatures, which minimizes the risk of contamination of consumers. So, heated to 80 ÷ 90 degrees in central water supply boilers, water practically goes through the process of complete thermal disinfection.

The effect of temperature on the pathogenic microorganism discussed above is approximately as follows:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but it does not die either.

- + 25 ÷ 45˚С: the most favorable temperature for the development and reproduction of Legionella.

- + 55˚С: if this temperature is continuously maintained, then these microorganisms die in 5 ÷ 6 hours.

- + 60˚С: the death of the entire colony of bacteria occurs within 30 ÷ 35 minutes.

- + 65˚C - Legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, so that there is an opportunity to save in payment by making claims to the hot water supplier, it is necessary to periodically measure temperature. Moreover, this check should be performed correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result obtained.

The measurement procedure consists of four stages and is carried out in the following order:

The first step is to prepare a glass or other container and a thermometer for measuring the temperature of the water, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises are unacceptable.
After that, the hot water tap opens completely.
Further, it is required to wait 3 ÷ 4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly adjusted circulation of the central hot water supply, there should be practically no stagnant sections).
After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
Further, a thermometer is installed in a glass filled with hot water. When the indicators are fixed on it, that is, the bar (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly carried out throughout the day show that the temperature differs from the standard by more than 3 degrees, then the management company can be required to eliminate the violations, and if such elimination is not possible at the moment, then the hot water tariff (provision discounts on payment).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators were not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not engage in constant monitoring of the temperature state of water, and even when contacting them with relevant claims, they are obviously reluctant to carry out such monitoring.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are performed after taking temperature readings for several days:

For this, the number of days in which there was a decrease in the temperature of hot water is taken - this number must be divided by the number of days in a month.
The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly rate.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that the management company will do. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measurement of indicators, the following actions must be taken:

The first step is to call the emergency service to inform the dispatcher that water is entering the house that has a temperature that does not meet the standards. The dispatcher who accepts the appeal must register it under a certain number, which must be remembered, or better written down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time of its submission.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform when everything will be restored. If not, then we seek the truth further.

Upon the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, after making sure of the accuracy of the information, draws up an act on the inadequate quality of water.
In the event that the employees of the managing organization are "in no hurry" to visit the house to figure out the reasons, the act can be drawn up independently, inviting several neighbors, who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or the utilities, indicating in it all the data received, as well as regulatory documents governing service standards, and the time for consideration of the application.

In the application, you must also indicate the reason for the appeal - "poor quality water". On the document sent to the housing inspectorate, the inspector must receive a response about the acceptance of the application for work, after which it remains to wait for the solution of the problem that has arisen.

It should be noted that the best option would be to draw up a collective application from the whole house or from most of its residents. This can speed up the procedure for resolving the complaint and restoring the hot water temperature standards.

Installation of modern devices for quantitative and qualitative metering of water consumption

Recently, more and more often apartment residents, faced with similar problems and desperate in the fight against housing bureaucrats, are trying to install individual metering devices for water consumption, both cold and hot. And if there is a financial opportunity, then the best choice would be to install a "smart meter" - it will justify itself pretty quickly.

A temperature sensor is installed in front of the entrance to the water meter. As a result, such a device records water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the normative ones, then the tariffication is automatically carried out at a reduced tariff, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff meters for water consumption and accept payment according to their indications (despite the existing certificates of conformity of water meters), motivating this with a bunch of all kinds of obscure excuses. This is understandable - often such a technique becomes a "bone in the throat" for them, since there is no escape from the impassively recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

Below is a quote from Article 31 of this Resolution (an extract of two points, "t" and "y"), which, after careful reading, should, in theory, remove all questions on this issue:

The contractor (that is, a legal entity, regardless of its organizational and legal form, or an individual entrepreneur providing utilities to the consumer) is obliged: ...

T) not create obstacles for the consumer in the exercise of his right to install an individual, general (apartment) or room metering device that meets the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which makes it possible to determine the volumes (amount) of consumed communal resources differentiated by time of day (established time periods) or by other criteria reflecting the degree of utilization of communal resources, even if such an individual or common (apartment) metering device is functionality differs from the collective (common house) metering device, which is equipped with an apartment building;

at ) carry out, at the request of the consumer, the commissioning of an installed individual, general (apartment) or room metering device, corresponding to the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device differs in functionality from the collective (common house) metering device with which an apartment building is equipped, no later than the month following the date of its installation, and also proceed to carry out calculations of the amount of payment for utilities based on the readings of the meter put into operation, starting from the 1st day of the month following the month when the meter was put into operation; ...

Water consumption meters - how to choose and install yourself?

The installation of water meters often solves many problems at once regarding the quantity and quality of utilities consumed. Read more about it in a special publication of our portal.

How to draw up an application for elimination of violations correctly?

If the desire to restore the normal temperature regime in the hot water supply system has not passed, then it is necessary, after fixing the violations, to proceed to the "documentary part" of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established template, in legible and accurate handwriting.

In the right corner of the document being drawn up, you should indicate the official and the organization to which the application is sent, as well as the last name, first name and patronymic of the person from whom it was written, and his contact information - residence address and phone numbers. If a collective complaint is filed, this fact should be clarified.
Further, stepping back 50 ÷ 60 mm down, the word "Application" is written and it is indicated for what reason it was drawn up. In this case, it is best to indicate Article 7.22 of the Code of Administrative Offenses, which provides for liability for violation of the rules for the maintenance and repair of residential buildings.

Further, the text of the complaint itself is written, which is also drawn up in a certain form. First, the address of the house is indicated, where the standards for hot water supply established by SanPiN are not met, and then the essence of the problem is described.
At the end of the prepared text, there is an appeal to the manager of the Housing Inspectorate with a requirement to check on the fact of violation, and issue an order to eliminate the problem that has arisen, as well as recalculate the tariffs for hot water for a certain period. In addition, you can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, to apply administrative penalties against employees guilty of regular violations of hot water supply standards.
At the bottom of the document is the date of the application and the signature of the applicant or applicants when filing a collective complaint.

Filing an application can be called the first part of the justice process. Further, after filing a complaint, you should wait for a response from the officials, who are obliged to respond within (maximum) 30 working days from the date of receipt. This should be followed by the elimination of the problem. If this did not happen, and the normal temperature regime of the water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has an unpleasant smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend their rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the provided utilities, which are determined by law, must be spelled out. Therefore, before you put your signature on the contract, it should be carefully studied, including all footnotes, including "written in small print."

Proposed changes in the regulations for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of reducing the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

The first option is to use special disinfectants for high-quality water purification, instead of heating. At the same time, experts assure that there will be no contamination of consumers, since this is a more effective way to improve the quality of water supplied to apartments.
The second option under consideration is to reduce the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, proposing such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world it is precisely this type of water purification from bacteria living in it that is used. To avoid accidental thermal injuries among consumers, it is suggested to heat up to high temperatures at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

First, they believe, it is nevertheless necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be omitted, the service will not become cheaper. will follow).
Secondly, given, alas, the existing approach in the Russian utilities sector to various changes, it is necessary to be ready to receive output parameters that will be lower than the established standards, since even today they are far from always being met. For example, if we are talking about reducing the heating level of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the outlet, which "does not fit into any gate." And discounts for such temperatures, taking into account the permissible deviation of 3 degrees, will turn out to be generally ridiculous. In short, the consumer is again the loser.
Thirdly, the practice of the functioning of the Russian housing and communal services in no way allows us to be sure that in all municipalities, without exception, high-quality purification of cold water will be carried out before it is heated. Well, this may well lead to an increase in the likelihood of the appearance of various infectious diseases. Therefore, opponents of the discussed initiatives believe that in the conditions of the Russian communal system, only thermal treatment of water supplied to apartments is, in modern realities, a really effective way of disinfection.

To date, the previously developed standards are still in force, the new ones were planned to be introduced from March 2017, but so far there are no official confirmations or refutations in this matter. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals, which have long been adapted in our utilities, are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

What are the requirements for hot water. What indicators determine the quality of hot water supply. Regulatory documents regulating the characteristics of the hot water environment in our homes. The main norms of hot water supply. Hot water requirements in public buildings. Basic indicators of hot water, their maximum permissible values. Requirements for hot water are stipulated by the current GOST 2874-82. The quality of the hot water supply must comply with the hygienic standards for drinking water supply.

Basic norms for hot water

Although it is not recommended to drink hot water, but only to use it for domestic needs, the requirements for it are the same as for drinking water supply systems. After heating, the water must meet the sanitary and hygienic requirements for water consumption. At the same time, very strict requirements are imposed on the temperature of such water. Both the upper and lower temperature limits are limited:

Hot water in our pipes must be heated to at least 60 degrees. This temperature indicator is not accidental, because at this value, most dangerous bacteria and microorganisms die.
The upper temperature limit for water in our homes is set at 75 degrees. If this value is exceeded, there is a high probability of getting burned.

At the same time, the regulatory documents also regulate the temperature requirements at the places of water consumption. These requirements for hot water supply are stipulated in SanPiN 2.04.01-85. In this case, the following temperature values are indicated:

In centralized hot liquid supply networks adjacent to closed heating plants, temperature values should be at least 50 degrees.
In hot water networks of centralized water supply connected to open heating plants, as well as for non-centralized networks of a hot water environment, the normalized temperature indicator is 60 degrees.
The upper limit in any situation is set no higher than 75 degrees.

Hot water requirements in public buildings

As for hot water, which is supplied to the taps of washstands, showers in social facilities, as well as in kindergartens, schools and other institutions intended for children, the temperature indicators of the hot water environment cannot exceed 37 degrees. The same applies to all health care facilities.
If in all of the above organizations and institutions it is required to use hot water of a higher temperature, then it is obtained through the use of local water heating devices (boilers and furnaces). These heaters can be gas or electric. For example, such a situation may arise in the part of institutions intended for feeding children and adults. Here you need to wash dirty dishes, and for this you need to use water with a temperature of at least 75 degrees.

Hot water quality requirements

Since the hot water environment must meet the requirements for drinking water supply, water is also supplied from the drinking water supply system. It is strictly forbidden to produce a drinking water environment in the place where the water is heated or where this liquid is consumed.

Since when water is heated, the likelihood of scale on the inner surface of pipelines increases, as well as the rate of corrosion processes, water for hot centralized water supply must meet the following requirements:

The content of oxygen dissolved in the liquid must be within 0.1 mg / l.
The concentration of suspended impurities is allowed no more than 5 mg / l of liquid.
Temporary water hardness should be in the norm of 1.5 mg / l.
The total hydrogen number is allowed in the range of 8.3-8.5 pH.
The concentration of ferrous compounds can be no more than 0.3 mg / l.
The oxidizability of the aquatic environment is allowed equal to 6 mg / l.
Normally, free carbon dioxide particles should not be found in such water.

As you know, when water is heated above 40 ° C, the carbonate hardness of the aquatic environment increases very much. All this can lead to scale on the pipes, which can clog the passage of the pipe. That is why the indicator of the hydrocarbonate hardness of the aquatic environment is very carefully monitored.

If you would like to test the quality of your hot water supply, you can order such an analysis from our independent licensed laboratory. We have passed state accreditation, so all test results will be legally binding. The cost of the analysis depends on the number of monitored indicators and is specified when ordering a check by phone.