Standard and permissible deviation of hot water temperature in the apartment. Hot water temperature standard

2019 regulations governing temperature hot water, supplied to the room, are established by a special document - the SanPin order. Just like last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand from the service organization full provision comfortable living in apartments, including hot water supply.

It should be noted that the problem is not even that the water has temperature regime not quite suitable for use. The problem is related to the danger posed by water supplies undergoing treatment contrary to accepted technology. Today we will tell you about what rules are in effect in Russia and what rights residents of an apartment building are endowed with.

Not every owner knows that the water temperature is determined by the water supply system. For each type of water supply device, the indicator is set its own, such as:

• for an open system - from 60 degrees Celsius;
• in closed system- from 50 degrees Celsius.

According to the 2019 standards, the DHW temperature should not be higher than 75 degrees. The top level is no longer dependent on the type and configuration of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we are talking about such important points:

• too low a temperature indicator can lead to the fact that the liquid in the pipes becomes viscous, and infectious agents begin to appear in it. When the temperature threshold is met, harmful bacteria die and do not reach the human body;
• Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting a burn is very high, therefore, to exclude such a situation in open system water supply is usually "mixed" with cold water;
• an excessive increase in the temperature of the hot water supply can lead to deformation of parts of the plumbing system made of plastic. This kind of danger began to increase, especially in last years, when people more and more often install plastic pipes in the apartment.

It will be very difficult to find the culprit here, since the hot water temperature was not initially measured. This means that compensation will not work either.

What deviations from the norms are allowed?

Sharp drop and rise DHW temperature can lead to serious disruptions and failures in the water supply system and even to possible injury to citizens. At the same time, there are a number of permitted deviations from established standards... These are the following points:

• in the daytime (from 5 am to midnight), the water temperature can be lowered by no more than 3 degrees, that is, up to 57 degrees Celsius;
• at night (from midnight to 5 am) the maximum possible reduction threshold is 5 degrees, that is, up to 55 degrees Celsius.

Suspension of DHW can occur in two situations. In the first case, we are talking about an accident. The second option is to carry out planned preventive measures... In any case, residents should not suffer and the maximum allowable hot water cut-off period is 4 hours.

Ways to find out the temperature regime of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go or write to the Criminal Code. It is necessary to present them with irrefutable circumstances that not too warm water flows from the tap, preferably obtained empirically and not subject to doubt.

When an injured tenant wants to restore justice and receive compensation, you first need to find out what the indicators are in living quarters at this moment. The procedure is quite simple and short-lived. Moreover, no complicated and obscure devices are required for this.

To get the information you need, you need to arm yourself with a simple thermometer with a scale of 100 degrees. It is this device that is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the given algorithm. This will provide the most accurate results possible. The procedure should be as follows:

1. Open the tap with hot water and wait at least 3 minutes. This makes it possible to remove the accumulated liquid, the indicators of which are somewhat lower.
2. Place a glass under the stream and hold it in such a way that the water overflows it. You can't just put water in a glass and take it to the table, because during this time it can cool down by a couple of degrees.
3. It is important to lower the thermometer carefully into the glass closer to the center.
4. After the readings stop increasing, you can write data.

If the obtained temperature is lower than the permitted one, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next instance for the complaint is the prosecutor's office and the court.

Conclusion

In conclusion, it should be noted that if the temperature regime of hot water dropped below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During the violation of the current standards, the citizen also has the right to demand the implementation of the recalculation.

Hot water is the same integral part of our comfort as electricity, gas, heating. According to the level of needs, it can be put on a par with satisfying hunger and thirst.

If we turn to the Rules for the provision of utilities, then in accordance with the sanitary rules and regulations of the legislation of Russia (SanPiN 2.1.4.249 6−09), the permissible limits of the hot water temperature should be from 60 to 75 degrees.

So, 65 to 75 degrees... It is on these values ​​that you need to focus.

The same document reports allowable norms deviations at the point of water intake:

• if we are talking about night time (from 0:00 a.m. to 5:00 a.m.), then tolerance no more than 5 degrees;
• if it is a day (from 5:00 a.m. to 0:00 a.m.), then the deviation should not exceed 3 degrees.

Recalculation when the temperature does not comply with the standards

If the hot water temperature at the time of intake was only 40 degrees, then payment for its expense must be made at the rate for cold water... In order for the recalculation to be made, it is necessary to do temperature measurements water.

First, you should contact the dispatch service. management company or housing and communal services. Required fixing an application on the water temperature below the set one in writing, indicating the application number, the time of its acceptance and the name of the dispatcher. Perhaps the drop in the temperature regime of the water was due to technical malfunction pipeline or some other known reason. In this case, the dispatcher is obliged to notify about the emergency mode and the timing of the elimination of the malfunction.

If the temperature of the supplied hot water is reduced for unknown reasons, it is necessary to agree on the day and hour. taking measurements. Further, after taking measurements, an act is drawn up. Number of copies of this document must be equal to the number of participants in the procedure. Based on the measurements taken, whether or not recalculation of payment hot water according to the tariffication of cold.

Features of the measurements

1. The water should be drained for at least two to three minutes.
2. It is worth paying attention to where the hot water comes from (for example, from a heated towel rail or from an "independent" pipe).

It is also necessary to eliminate the discrepancy between SanPiNu, for this there is an article 7.23 in the Administrative Code, it sounds "Violation of standards for the provision of utilities" and involves a fine.

Why exactly this temperature

I would like to understand why the norms of hot water for a residential building 60 - 75 degrees? When developing standards for the temperature of hot water supply, the main points are the growth of bacteria and the likelihood of getting burns. I.e temperature run must be such that harmful bacteria die, but at the same time that the consumed water does not lead to burn injuries. The latter is very important for children's or medical institutions.

Fresh and warm water is beautiful place for breeding and habitat such a dangerous bacteria as Legionella. This bacterium is very dangerous and can grow in heating, air conditioning and humidification systems.

For example, in 2007 in Verkhnyaya Pyshma due to legionella pneumonia, which got through the hot water supply system, more than 160 citizens, 5 deaths were recorded.

If we consider the temperature regime of water, then the effect on deadly bacteria following:

• 70-80 ° C: at this temperature, the disinfection process takes place;
• 66 ° C: Legionella dies within 2 minutes;
• 60 ° C: the bacterium dies in 22 minutes;
• 55 ° C: the bacterium is destroyed in 5-6 hours;
• 20−45 ° С: temperature of active reproduction of bacteria;
• below 20C, the bacterium does not multiply.

It would seem that the conclusion is obvious: it is worth serving hot water with a high heating temperature. But there is back side... If the temperature of the water in the tap more than 50 degrees, there is a possibility of getting burned. Water temperature over 65 ° C - skin burn in 2 seconds, temperature 65 ° C - epidermis burn in 5 seconds, water temperature 55 ° C - skin burn in 90 seconds.

Thus, the temperature in the back-up storages for heating and supplying hot water must be very high. But its use is possible only together with the simultaneous supply of cold water.

Literally the next day, the hot water "evaporated" and everything returned to normal - the temperature of the hot water dropped, became warm ..
I realized that I had made a mistake somewhere. So I decided to use the "scientific" method. So:

Target:
1. Restore the normal hot water temperature.
2. To oblige the Criminal Code to recalculate utilities for hot water.

Now we need to find laws, regulations, etc. etc. which will allow this goal to be achieved and, ideally, also monitor these laws in order to track changes. To begin with, let's find out what temperature the hot water should have, otherwise, suddenly, lukewarm water is due to me by law;) One of the main documents on questions about utilities:
Resolution of the Government of the Russian Federation of 05/06/2011 N 354 "On the provision of utilities to owners and users of premises in apartment buildings and residential buildings" (hereinafter the resolution)
Appendix 1 of the resolution contains clause 5 Ensuring compliance of the hot water temperature at the point of draw-off with the requirements of the legislation of the Russian Federation on technical regulation (SanPin 2.1.4.2496-09)
We look at SanPin 2.1.4.2496-09 p. 2.4: "The temperature of hot water at the points of water intake, regardless of the heat supply system used, must be at least 60 ° С and not higher than 75 ° С. " Therefore, it is necessary to officially measure the temperature of hot water, and in case of a deviation from the norm, demand a solution to the problem.How to do it? Several options are possible:
Method 1
There is a whole section in the resolution on this topic. clause 106 of the resolution:
"A communication about a violation of the quality of a utility service can be made by the consumer in writing or orally (including by phone) and is subject to mandatory registration by the emergency dispatch service. violation of the quality of the communal service, and the type of such communal service. An employee of the emergency dispatch service is obliged to inform the consumer about the person who received the consumer's message (last name, first name and patronymic), the number for which the consumer's message was registered, and the time of its registration. "
On 07/02/2013, I called the control room, told about the problem - "the temperature of hot water is low in my apartment, warm water flows from the tap" - the service employee told me the data on the appeal: application number 19 at 15.00 Moscow time and gave his last name. It is important. What does it do? Firstly, the time from which the recalculation will be made (paragraph 111 of the resolution). And secondly, the official registration of the problem, which can be referred to for further complaints and drawing up other documents.I also talked with the residents of my entrance, found out that practically through one people have such a problem. And what they wrote, called - to no avail. It's a sin not to make a collective complaint;) However, I decided to wait and see how the service company reacts.
It is necessary to check on the part of the management company. According to clauses 108 and 109, in our case, an employee of the dispatch service is obliged to agree with the consumer the date and time for checking the fact of the low temperature of hot water. After that, within 2 hours from the moment of receiving a message from the consumer about the violation of the quality of the utility service, appoint a time for the inspection, unless a different time has been agreed with the consumer. There is a nuance here - it is imperative to indicate your reliable data (name, contacts) so that they contact you and there is no misunderstanding on the part of the management company. Then, when they came to you and recorded everything, at the end of the check, an act is drawn up. And here there are three possible options (I quote p. 109):

"1. If during the inspection the fact of violation of the quality of the utility service is established, then the inspection report indicates the date and time of the inspection, the violations of the quality parameters of the utility service, the methods (tools) used during the inspection to identify such violations, conclusions about the date and time the beginning of a violation of the quality of public services.
2. If during the inspection the fact of violation of the quality of the utility service is not confirmed, then the inspection report indicates that there has been no violation of the quality of the utility service.
3. If during the inspection a dispute arises regarding the fact of violation of the quality of public services and (or) the amount of deviation from the parameters of the quality of public services established in Appendix N1 to these Rules, then the inspection report is drawn up in accordance with these Rules. "

I had the first option: When I called the dispatch service, I indicated the data of my grandmother, then they came to her during my absence. Therefore, be sure to indicate your details when contacting. I was lucky at the time of the test, the temperature of the water from the hot water tap was 52 degrees, which is below normal. The inspection report is drawn up in the number of copies according to the number of interested persons participating in the inspection, signed by such persons (their representatives), 1 copy of the act is transferred to the consumer (or his representative), the second copy remains with the contractor, the remaining copies are transferred to the interested parties participating in the inspection.However, for some unknown reason, the second copy was never sent to me, although by phone Chief Engineer stated that within 3 days from the date of verification, an act will be sent. Hence the question, why was it not issued on the spot, because the act can be signed by representatives of the Criminal Code. On the one hand, this is a plus - an extra flaw on the part of the Criminal Code, which will help in the proceedings, but the paper must be - because this is a document confirming the fact of the provision of public services of inadequate quality. We'll have to write an appeal again.
Method 2

Similar to method 1, only after contacting the dispatch office you also write a complaint to the state housing inspectorate. You should also contact the inspectorate if you have a dispute regarding the verification of the fact of the provision of services of inadequate quality (clause 110 of the decree). All the same, I probably have to write there.Recently I called the dispatcher again, 10 minutes after the call, a DEZ employee came (he was just in our house at that moment), touched the water with his finger, agreed that it was cold. He said that there are not enough people, engineers, etc., etc. to fix the problem and so on. I did not understand everything from his words, but one thing is clear - the mess is still the same. So along the way, you should find out - this mess is manageable and planned in advance, or is a coincidence. From communication with neighbors and with my grandmother, I found out that the employees of the service company say to each tenant - "everything is all right, only you have one (one) such a situation and so on." everything is fine". The version about the coincidence of circumstances becomes less likely, but facts are needed. This is a separate work that goes beyond the goals and requires a set of measures - in general, I will not stay idle.

I wrote this letter:

Scattered over mailboxes your entrance. On Mon 11.08.13, I will prepare a collective complaint against the management company about the low temperature of hot water in apartments and send it to the housing inspection of the city of Moscow. I wonder how the inspectorate will react to this, in theory, their bonuses should come from identifying the jambs of the management company. Let's see what's what)

It is considered part of human comfort, like electricity, gas, heating. It serves daily needs.

There are rules for the supply of utilities, sanitary standards, where it is written what the standard for the temperature of hot water in the apartment should be. All this is regulated by law. What should be the standard for the temperature of hot water in an apartment?

Basic norms

The standard for the temperature of hot water in the apartment is established by SanPiN. This indicator can be at the level of 60-75 degrees. There are also other rules:

• not less than 60 degrees - in open heat supply;
• not less than 50 - closed;
• no more than 75 - for both systems.

It is this standard for the temperature of hot water in the apartment that must be observed. This is necessary in order to completely eliminate harmful bacteria and viruses. But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water.

The standard for the temperature of hot water in an apartment in winter does not differ from the established indicator. Residents should control this. If this does not comply with the norms, then it is important to contact the competent authorities in a timely manner to resolve the issue.

And the temperature above 75 degrees leads to breakage of the plastic section of the water supply system, which is in many modern apartments... Even a slight increase or decrease in indicators refers to a deviation. There must be a minimum, even if communications and heating equipment old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is it important to observe the temperature regime?

Temperature control is essential. Failure to comply with the rules leads to consequences:

• reproduction of bacteria: with low temperatures bacteria develop very quickly, which is harmful to humans;
• Burn: Extremely hot water will damage the skin, which is why it is important to comply with the standards.

It is for these reasons that there should be a normal temperature of hot water in the apartment. The standard allows ensuring the rights of citizens.

The reasons for the decrease in temperature

Although there is a standard for the temperature of hot water in an apartment, there are still reasons why a decrease in temperature is possible:

• emergency situations in the water supply system or communications;
• implementation of preventive maintenance and repair of network communications.

When performing such activities, hot water is turned off, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours a month;
• no more than 4 hours in a row;
• no more than 1 day in case of an accident.

If the terms have been extended, then a recalculation of payment for services is required. The amount must be reduced by 0.15%.

Checking the norm

Utilities must comply with the standard for the temperature of hot water in the apartment. General position of the document includes rules for checking compliance with the norms. Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

• you need to open the tap, and let the water drain for about 2-3 minutes, during this time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
• you should wait for the thermometer to warm up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations. During the day, the indicators differ by 3 degrees, and at night up to 5. For every 3 degrees, a tariff reduction of 0.1% is required.

Where do you need to contact?

If deviations from the norms were noticed, then it is necessary to contact the housing and communal services. When the reason lies in an accident, the dispatcher will notify about the duration of the execution renovation works... If there are no reasons for lowering the temperature, then an application should be drawn up and submitted.

Consideration of complaints from the population is carried out quickly. To be sure that the application is considered, you need to write its number, as well as record the time of the call, the name of the person who accepted the complaint. With the perseverance of a person, measures are taken to restore the temperature of the water. If it is not more than 40 degrees, then the tariff should be the same as for cold water supply.

What if the water is of poor quality?

The temperature is set according to SanPiN. The document also indicates other norms that ensure a high-quality human life. The water should be clear, without taste and smell. There is a fee for the services, so if something does not fit the standards, you need to complain. Where do you need to contact if the water is of poor quality?

Consumers need to do the following:

• you should call to tell us about the admission poor quality water, after which you need to ask the dispatcher registration number applications;
• within a few days, an inspector from the company or housing department must come, who draws up an act on the inadequacy of the water to the proper quality;
• if the engineer is absent, then you should call the employee of the house management company or neighbors, and draw up a document in which everyone signs.

The finished document has legal force, therefore, a statement is drawn up on its basis. The complaint should be written in almost the same way as for the temperature. It is necessary to write an application to the head of the housing inspection, indicating the regulatory legal acts and the time of consideration of the document. Only as a reason it is necessary to designate "poor quality water".

After that, a response should come from the inspector, and you can wait for a solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon recover.

Drawing up a complaint

In case of violation of consumer rights, a claim is made. It is necessary to write it in a generally accepted manner, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the water supplier.

It is imperative to indicate all the facts: calls, requests to employees, visits to the management company. Written complaints are processed much faster, so the results from them will be visible soon. It is necessary to save the compiled acts, documents. All of this will come in handy if there is inaction on the part of the service provider.

When is recalculation necessary?

The standard for the temperature of hot water in an apartment in the summer does not differ from generally accepted rules. Due to deviations, the cost must be changed for the period during which the consumer's rights were violated. There are principles of payment for utilities, which are enshrined in the Decree of the Government of the Russian Federation. There you can also find information about the provision of low-quality services, and the rules for their payment.

Hot water must be supplied without interruption, and with the proper temperature and quality. Recalculation is performed when the deviation from the norm is 3 degrees. And this applies to raising and lowering temperatures. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, then the service is paid as for cold water.

To reduce the cost for days or hours, if water was supplied, it is necessary in the following way:

• the number of days must be divided by the number of days in a month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of substandard water. These simple tips will help you sort out all the questions. Such problems must be solved boldly, because personal money is paid for them. Consumer requests are usually satisfied and the provider improves the quality of the service.